RoaMAX Hajj 2025 Internet Promo Program

Merchant	:	TELKOMSEL
Promo Name	:	RoaMAX Hajj 2025 Internet Promo Program
Period	:	The program runs daily from 00:00 AM to 23:59 Western Indonesia Time (WIB) May 1 - 31, 2025
Description	:	Purchase the RoaMAX Hajj Internet Package in the “Paket Roaming” category under Telkomsel's Data & Digital through omnichannel at the participating program bank channels
Place of Purchase	:	Muamalat DIN
Terms and Conditions	:	The promo is only available for purchasing the RoaMAX Hajj Internet Package in the “Paket Roaming” category under Telkomsel's Data & Digital through omnichannel across all Delivery Channels of the participating program banks The promo is valid for all bank customers who are also Telkomsel subscribers For the first 100 transactions during the program period, each purchase of the Telkomsel RoaMAX Hajj Internet Package with denominations of 500K, 720K, and 880K will receive a discount of IDR 25,000
Information	:	SalaMuamalat 1500016

FAQ Program
1	Q	:	What is the RoaMAX Hajj Package?
	A	:	The RoaMAX Hajj package from Telkomsel is a roaming package specifically designed for Hajj pilgrims who wish to communicate and access the internet smoothly while performing their religious duties in the Holy Land (Saudi Arabia). This package offers various benefits such as internet quota, phone calls, and SMS, along with stable network access Exclusive promo for the purchase of the RoaMAX Hajj 2025 Internet Package will receive a discount of IDR 25,000

2	Q	:	What is the promo offered in this program?
	A	:	The RoaMAX Hajj 2025 Internet Package is available through all delivery channels of the participating program banks Every purchase of the RoaMAX Hajj 2025 Internet Package will receive a discount of IDR 25,000

3	Q	:	Who can participate in this program?
	A	:	All Bank Muamalat Customers who are also Telkomsel subscribers

4	Q	:	When is the program period?
	A	:	The RoaMAX Hajj Internet Package can be purchased through all Bank Delivery Channels every day during the program period. Period: May 1 – May 31, 2025 Time: From 00:00 to 23:59 WIB

5	Q	:	Are there any purchase limitations in this program?
	A	:	Yes, the discount is only available for the first 100 transactions during the program period

6	Q	:	Through which delivery channels can customers participate in the program?
	A	:	Customers can access this promo through all participating bank delivery channels.

7	Q	:	What steps should be taken if a customer has a complaint?
	A	:	A. If the customer complains through the Bank's Call Center. The Bank's Customer Service will directly coordinate with the Telkomsel team. Telkomsel will review the complaint within a maximum of 1x24 hours. If the transaction fails, Telkomsel will inform the Bank's Customer Service. B. If the customer complains to Telkomsel’s Call Center (188) Telkomsel's Call Center will coordinate with the Digital Channel Team. The Digital Channel Team will immediately coordinate with the Aggregator/Switching Team. The Aggregator or Switching Team will verify whether the transaction was successful or failed If the transaction fails, the Aggregator will notify Telkomsel

RoaMAX Hajj 2025 Internet Promo Program

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