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About Muamalat

Celebrate National Customer Day, Bank Muamalat Conducts Service Standards

Jakarta, September 4, 2018 - PT Bank Muamalat Indonesia Tbk. ("Bank Muamalat") standardized the service standard named Service Ritual. The launch of this standard coincides with the National Customer Day celebration (Harpelnas) which falls on Tuesday, September 4, 2018.

Service Ritual is an effort to improve the quality of services performed by Bank Muamalat frontliners to ensure readiness before serving customers. These activities include mental self-readiness, competence and appearance, readiness of work equipment and readiness for a clean, neat and comfortable work environment.

Achmad K. Permana, Chief Executive Officer (CEO) of PT Bank Muamalat Indonesia Tbk. said, the standard of service standards was standardized so as to create an aura of enthusiasm to serve customers since before the start of service hours so as to improve service quality.

"The standard of service has been carried out so far we standardize as evidence of Bank Muamalat's commitment to serving customers. We chose to kick off service, the right ritual for Harpelnas because the momentum is appropriate, namely the maximum service to customers, "he said.

In addition, the service ritual aims to build a culture of service while mitigating the potential for fraud and data errors.
Bank Muamalat celebrates Harpelnas 2018 by carrying out a service day that carries the theme "Leaders Who Serve Customers". The Bank Muamalat Board of Directors descended directly to branch offices to serve customers in Muamalat Tower, Arthaloka, Matraman, Bintaro Jaya, Kalimalang, Bumi Serpong Damai, Pancoran and Mangga Dua.

While other major branch offices, including the Kuala Lumpur Malaysia branch office, were represented by the regional head, branch head and branch operations service manager who acted as frontliners.

Regarding service, Bank Muamalat's mobile banking application was chosen as the best for the category of Islamic banks in the 2018 Indonesia Mobile Application Choice Award. Permana said, the company developed features in the mobile application to provide added value to customers.

Previously, in May 2018, Bank Muamalat won the first place in the Engagement Award category at the 2018 Satisfaction Loyalty Engagement Awards organized by Infobank. This achievement is a proof of the consistency of Bank Muamalat in maintaining the quality of service to customers.

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